Hotel Excelsior - Zermatt

Hofmattstrasse 38, Zermatt, Switzerland, 3920show map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Switzerland

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Overview

Less than 1 km from Zermatt city center, Hotel Excelsior features guest rooms with mountain views. Since 1964, it has been hosting guests in the heart of Zermatt. At this family-run hotel you'll find free shuttle bus service, laundry facilities and newspaper service.

Hinterdorfstrasse is steps away, while Zermatt railway train station is within a 550 minutes' walk from the venue. It will take about 10 minutes to walk to The Matterhorn.

The venue is meters from ski lifts.

Sion airport is located 45 minutes' drive away from Hotel Excelsior.

Rooms

The hotel offers a range of rooms with complimentary WiFi, a private safe and a balcony. The rooms enjoy a panoramic view of Matterhorn. Bathrooms are fitted with a tub, a shower and a hairdryer.

Eat & Drink

The property features a garden restaurant serving French dishes. Situated 50 meters from the venue Le Mazot and Vieux Valais serve a variety of food.

Relax

This accommodation also offers a sundeck and a tennis court. The hotel can arrange a variety of activities: snow skiing, hiking and cycling are included.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Year renovated:   2012.  Number of floors:   4.  Number of rooms:   23.

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Facilities
Wi-Fi
Parking
Luggage storage
24-hour services
Food/ Drinks

Bar/ Lounge area

Restaurant

Shuttle

Free shuttle service

Laundry
TV

Flat-screen TV

Sports & Fitness

  • Skiing
  • Hiking
  • Cycling
  • Tennis court

Services

  • Free shuttle service
  • Laundry
  • Wake up service
  • Shops/Commercial services
  • Newspaper service

Dining

  • Restaurant
  • Fine dining
  • Bar/ Lounge area
  • Packed lunches

Business

  • Meeting room

Children

  • Cots

Spa & Leisure

  • Sun terrace
  • Garden area

Room view

  • City view
  • Mountain view
  • Landscape view

Room features

  • Heating
  • Mini-bar
  • Sitting area
  • Terrace

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 15:00-22:00FREECheck-out07:00-11:00FREE
Children & extra bedsOne child0 - 6 yearsExtra bedFREEMaximum capacity of extra beds in a room is 1. 
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Mountaineers' cemeteryMountaineers' cemetery700 ft
Matterhorn glacier paradiseMatterhorn glacier paradise2700 ft
Zermatt - FuriZermatt - Furi2700 ft
Matterhorn ExpressMatterhorn Express2700 ft
Zermatt railway stationZermatt railway station1400 ft
Matterhorn MuseumMatterhorn Museum700 ft
Matterhorn Golf clubMatterhorn Golf club1000 ft
Ski Lift Zermatt - FuriSki Lift Zermatt - Furi2700 ft
HinterdorfstrasseHinterdorfstrasse300 ftHinterdorfstrasse 25
Chocolaterie LaderachChocolaterie Laderach600 ftBahnhofstrasse
Stoked Swiss Ski and Snowboard SchoolStoked Swiss Ski and Snowboard School700 ftBahnhofstrasse 72, Zermatt
Matterhorn Museum - ZermatlantisMatterhorn Museum - Zermatlantis800 ftKirchplatz
PolluxPollux1200 ft ZermattSwitzerland
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Le MazotLe Mazot0 ft
Parnass RestaurantParnass Restaurant200 ftVispastrasse 4
BinerBiner200 ftUferweg 1
Z'ARTZ'ART200 ftZum Steg 3
Vieux ValaisVieux Valais200 ftHoffmattstrasse
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Furi - RiffelbergFuri - Riffelberg1.6 mi
Furi - Trockener StegFuri - Trockener Steg1.6 mi
Riffelberg - GifthittliRiffelberg - Gifthittli1.9 mi
SchwarzseeSchwarzsee2.7 mi
Gorner RidgeGorner Ridge3.0 mi
HohbalmenHohbalmen1200 ft
The MatterhornThe Matterhorn2900 ft ZermattSwitzerland
SunneggaSunnegga1.1 mi
Zermatt-Matterhorn Ski ResortZermatt-Matterhorn Ski Resort2.0 mi ZermattSwitzerland
Mt. GornergratMt. Gornergrat3.1 mi Switzerland
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Getting around
Airports
Sion (SIR)24.5 mi
Lugano (LUG)55.8 mi
Train
Zermatt railway station1700 ft
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Reviews
8.6
SuperbBased on  61  reviews

Rating by category:

6.0
Location
8.0
Rooms
6.0
Service
6.0
Dining
  • 8.2
    Fabulous

    nice view of Matterhorn from our room. staff friendly and helpful. location to everything in Zermatt was good. facility seemed clean, well kept and comfortable, price was ok considering how expensive Zermatt is.

    would stay there again.. no complaints.

  • 10.0
    Exceptional

    Return visit as enjoyed stay here last year. Ideal location, short walking distance to train stations, shops and restaurants. Lovely clean south facing en-suite room with balcony.... Matterhorn can be seen, if weather permits! Polite, helpful, courteous staff. Very good buffet breakfast, included in price, which was always well stocked by efficient waitress.Offered service of hotel taxi to station on check out, but we preferred to enjoy our final few moments walking through Zermatt. Would definately stay here again. Price reflects quality of room, location, view etc.

    Restaurant closed for evening meals, as "out of season".

  • 10.0
    Exceptional

    perfect location, nicely renovated rooms, friendly service

  • 7.0
    Very good

    Location close to rail. Nice breakfast. Very helpful staff.

    We booked a double room. We got two single beds made up as such, pushed together and made to look a double with a cover blanket. We complained and got something a bit closer to a double bed. This practice seems to be increasing. It's false advertising. We have complained formally and got an apology and an offer of a free meal some time. That's nice, but we would ask that you do your part to stamp out this dishonest advertising practice.

  • 7.8
    Fabulous

    The staff is friendly, cosy room with balcony.

  • 9.6
    Exceptional

    This hotel is newly. Very comfortable! Bath-room and Wash-room is separated. And person who reception is very kindness.

  • 9.6
    Exceptional

    Very informal, staff helpful, views from room. Resturant available in hotel with compeditive prices. Room facilities and confort.

    New hotel being built within 100 mtr over next 2 years so crane obscures the perfect view of the Matterhorn.

  • 9.6
    Exceptional

    Room was so clean, just lovely & location perfect

    Needs more pillows

  • 8.8
    Superb

    As we were travelling with 2 kids, they upgraded us to a suite without any extra cost... the room had Matterhoen view, it was a nice cosy room, very clean and welll maintained. The restaurant staff was very helpful. We are pure vegeterian and they had no dishes to suit us... so on our request they made Maggi for us...(we gave them the maggi)... and there was no charges for these services. Also as and when required they helped us in warming milk (we provided milk), again with no extra charges... But yes, the staff (Reception and restaurant) looks slightly stiff in body language... but they are good.

    Teh reception staff was a bit stiff in body language

  • 7.8
    Fabulous

    Very nice Hotel, clean and good location, close to the center of the town. Breakfast was very good. We liked it very much !!!

  • 9.6
    Exceptional

    Clean room. Friendly and accommodating staff - packed breakfast when we plan to head out early the next day.

    N.A.

  • 9.2
    Superb

    very friendly staff. the hotel is run by a family and they make you feel like at home. A strong positive that hotel guests were mostly mature couples from switzerland with no noisy foreigners. Location is very convenient right in the center of the town only 7 min walk from Rothorn lift, 10 min walk from Gornegrat train and next to a bus stop to Matterhorn area. Ideal for a 3-4 days ski weekend. Would consider coming back.

    The hotel room was somewhat small, but it didn't really matter for us since we we leaving early to the sloped and coming back late in the evening. The breakfast could have been a bit better with some more warm dishes, but again only a minor negative.

  • 8.2
    Fabulous

    Very friendly staff. Good breakfast. Good rooms, especially with the view on Matterhorn.

  • 7.8
    Fabulous

    Cosy, traditional hotel, made special by the wonderful friendly staff, Perfect location for everywhere!

    The rooms are amzingly small. You cant even pass each other, but its a traditional hotel and adds to the charm

  • 7.8
    Fabulous

    The breakfast was wonderful. Lots of choices. Very fresh. Nice dining room and friendly staff.

    The room was smaller than we expected but there was a storage/closet/cupboard in the room. Nowhere really to put large luggage if you don't want to unpack all for 1 night. The tulle (netting material) that was used to decorate throughout the hotel is not necessary here. (Along shelf spaces, in planters, window sills). It just doesnt belong and takes away from the Swiss ambience we like.

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Switzerland

Use Badge
Good to know
Check-infrom 15:00-22:00FREECheck-out07:00-11:00FREE
Children & extra bedsOne child0 - 6 yearsExtra bedFREEMaximum capacity of extra beds in a room is 1. 
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Sion (SIR)24.5 mi
Lugano (LUG)55.8 mi
Train
Zermatt railway station1700 ft
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
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Rooms and Guests
2Guests1room
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